Connect with a Technician
Enter the Session ID provided by your technician, then click Connect. A secure remote session starts immediately — no software installation required.
Start Remote Session
Call us at (510) 274-1655 to get your Session ID, then enter it below.
🔒 Secure • End-to-end encrypted • You stay in control
Enter & Connect
Type the Session ID above and click Connect. A small secure app runs in your browser.
Problem Solved
Your technician diagnoses and fixes the issue in real-time. Most problems resolved within minutes.
Session Ends
The remote app removes itself automatically. No permanent software installed. You stay in control.
Frequently Asked Questions
Is remote support safe?
Yes. We use Zoho Assist, an enterprise-grade remote support tool with end-to-end encryption. You must explicitly grant permission for each session, and you can revoke access at any time.
Do I need to install anything?
No permanent installation required. A small temporary app runs in your browser. It automatically removes itself when the session ends. Works on Windows, Mac, and Linux.
Can the technician access my files without me knowing?
No. You maintain full control throughout the session. You can see exactly what the technician does and end the session at any time.